Smile

My oldest grandson, Brandon(age 8) was fooling around with my wife's computerized labeling machine--yes, she is a label junkie.

He printed out the word SMILE, walked down to the front door of our house and pasted it at eye level so that anyone coming in the door would see it.

It reminded me that everyone should smile at the other person when speaking. Why not? I do even when I am angry as it helps me remember not to say the wrong words and calm my inner feelings.

You are also much more likely to buy something from someone who is looking you in the eye and smiling at you.  This is a lesson that many software sales people need to take to heart.  Everyone likes to do business with a happy person, rather than a neutral or grumpy one.

Smiling is also important when you are dealing with your staff on various matters.  You will come across as a more genuine person if you say it with a smile.  It is also important in recruiting.  I never hire people who do not smile a lot in interviews.

OK, OK, you are saying enough of the smile stuff.  But think about it.  Don't you really prefer to be with people who are smiling than those who appear eternally unhappy?  Ha, caught you smiling, didn't I?